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Need some help?

You are in the right place! Here you will find our user guides for the MyBlio app as well as answers to frequently asked questions by our users.

Our guides

Freqently asked questions

Who is the MyBlio platform for?

MyBlio is designed for a wide audience with varied needs:

  • Individuals: Whether you're a book enthusiast, a collector, or someone who simply enjoys organising their books, MyBlio allows you to easily manage your personal library. You can track your loans/borrows, discover your books to read, and interact with other readers, while customising your experience according to your needs.
  • Businesses: Companies with internal libraries or those wishing to organise their documentation can use MyBlio to centralise and manage their resources. This helps streamline borrowing, improve document tracking, and enhance collaborative knowledge management.
  • Non-profits: Associations managing community libraries or lending books and resources to their members can benefit from MyBlio's features to simplify organisation and ensure efficient tracking of loans.
  • Educational Sector: MyBlio is ideal for schools, universities, and academic libraries. It helps teachers, librarians, and students manage their educational resources, share books, and keep track of loans and returns.
Can I use MyBlio in a web browser?

Yes, MyBlio is accessible from your web browser, in addition to iOS and Android apps. This allows you to access and manage your library from anywhere with an internet connection.

How do I sign up for MyBlio?

To get started, download the MyBlio app from the App Store for iPhone (requires iOS 13.4 or greater) or Google Play Store for Android (requires 5.0 or greater). Once installed, follow the instructions to set up your account. You can also create an account directly on our website.

Once your account is created, you will be able to use MyBlio on all platforms (iPhone, Android, and Web). Your data is securely stored on our servers hosted in France by Gandi.

How can I retrieve my personal data?

To download your data, go to Profil > Account options and select the option Download your data.

The file will be downloaded in .csv format, compatible with software such as Excel or Google Sheets. Please note:

  • The columns in the .csv file are separated by commas.
  • The file uses UTF-8 encoding to ensure maximum compatibility.
  • Text values are enclosed in quotation marks (").
What should I do if I forgot my password?

If you have forgotten your password, you can reset it by tapping on Forgotten Password? from the login page, and then entering the email address associated with your MyBlio account. You will receive an email (💡 check your spam folder) containing a temporary password to log in. Be sure to change this temporary password after logging in.

What should I do if I am not receiving emails from MyBlio?

If you are not receiving our emails, here are a few checks and solutions to try:

  • Ensure that you have entered the correct email address in your account. Go to Profile > Modify my profile to verify.
  • Check your spam/junk folder. Sometimes our emails are mistakenly filtered.
  • Add our email address contact@mybl.io to your address book or approved sender list.
  • Check your mailbox capacity. If your inbox is full, you won't be able to receive new emails.

Additionally, go to Settings from the sidebar (web version) or the burger menu (mobile version) and make sure to activate Notifications by email and also Receive messages by email.

Can I read books directly on MyBlio?

No, it's not possible to read books on MyBlio. Only information (cover, title, authors, etc.) of the physical book is available, not the text within the book.

Can I add and read eBooks on MyBlio?

No, the MyBlio platform does not allow adding nor reading digital books.

How many books can I add to my account?

If you have a Basic account (free), you can add up to 300 books to your library. With the Premium account (paid) offer, you can add up to 9007199254740991 books. See the Premium account offer in detail.

What is the difference between shelves and lists?

Shelves are used to store and sort books that you own. Hence, the same book cannot be on multiple shelves at once, just like a real shelf in a library. Once your first book is registered, a first shelf will be created by default to store it.

Lists are used to catalog books that you own or do not own. The same book can appear in multiple lists. There are two types of lists: predefined lists (e.g., wish list) and lists you create.

How to lend a book to someone who is not on MyBlio?

To lend a book, navigate to the book you wish to lend from the Shelves tab, then tap the [···] icon and select Lend. A window will open; choose a person from the list of suggestions or enter the email address of the person to whom you have lent the book.

What if a lent book is not returned or is returned damaged?

Unfortunately, MyBlio cannot be held responsible in case of loss or damage to a book. However, if such a situation occurs, you can report it to us by email. This allows us to assess the incident and take appropriate action.

For instance, in the case of a recurrent problematic borrower, access to the lending feature on MyBlio can be restricted or suspended. These measures aim to protect your resources and maintain a trustworthy environment for all users.

What is the difference between an account and a group?

An account allows you to create a library, organise your books, and track your loans and borrowings.

A group brings together multiple members (family, friends, colleagues) who can pool their books. You can share your books within the group, access a shared library, and enrich your reading together.

How many books and members can there be in a group?

A Simple group (free) can include up to 100 books and up to 10 members. The number of books refers to the total shared within the group, regardless of who adds them. For example, if each member shares 10 books, the group reaches the limit of 100 books.

If you want more capacity in terms of books and members, as well as access to advanced features, you can choose one of the following offers:

  • Premium group : Some additional features and a greater capacity.
  • Premium Pro group : Pro level functionalities for small businesses or organisations.
  • Premium Pro group L : Pro level functionalities for medium size businesses or organisations.

Visit our page dedicated to professionals to discover all the options and features suited to your needs.

How can I delete my account?

To delete your account, go to Profile > Account Options, then select the option Delete my account.

⚠️ This action is final. All your data will be permanently deleted. You will no longer be able to recover your account.

Make sure to download your data beforehand if needed.